AD1 Global, a hospitality company located in Hollywood, Florida, recently announced that two of its hotels received Certificates of Excellence from TripAdvisor. The Comfort Inn International Drive and the Quality Suites Royale Parc Suites, both located in Orlando, were the recipients of the accolade.
Since 2011, this award recognizes hospitality businesses all over the world that deliver consistently great service and receive outstanding reviews from travelers.
“TripAdvisor is proud to play this integral role in helping travelers feel more confident in their booking decisions,” said Heather Leisman, vice president of industry marketing.
According to TripAdvisor’s website, only 10% of total businesses on TripAdvisor earn the award every year. In order to qualify, “a business must maintain an overall rating of at least four out of five, have a minimum number of reviews, and must have been listed on TripAdvisor for at least 12 months.”
Last year, Frank Pacienza, Comfort Inn International Drive’s general manager made it a goal to further improve the hotel’s service level. Having received this award once before, he set out to discover why people love and choose to stay at his hotel.
“Not only do we live up to Choice standards and expectations, but our employees love to take care of our guests,” he concluded. “First and foremost, for myself it’s very positive that my company gives me the tools that allow me to improve the hotel. What I am really proud of is that we created a culture here where the staff is committed to the mission of providing a stellar guest experience.”
This latter sentiment is echoed by the company’s president, Daniel Berman, who is a firm believer in the power of teamwork and customer service.
“AD1 Global’s philosophy has always emphasized the importance of having great leaders and teams who work well together and striving for excellence in all that we do. Congratulations to everyone involved in making this achievement possible!”
This will be the third consecutive honor for the Quality Suites Royale Parc Suites. General Manager Wade Michael credits every staff member for their part in this effort, demonstrating that AD1 Global’s mission of teamwork and shared success is present among all of their properties.
“This is a great tribute to our team of hospitality associates who have dedicated themselves to giving our guests consistent, excellent service,” said Michael.
AD1 Global’s portfolio has quickly expanded to now include fourteen hotels, including internationally recognized brands such as Hilton, Marriott, and Wyndham. The company is actively engaged in finding new acquisitions. For more information, please visit www.ad1global.com.
About AD1 Global:
AD1Global is a hospitality development and management company located in Hollywood, Florida. The company excels in all facets of the hospitality industry, ranging from the acquisition of existing hotels, new developments, renovations, daily operations and management contracts.